How Professional Delivery Providers uses customized fleet tracking to deliver efficiency in last-mile logistics
Professional Delivery Providers may be a growing presence in the market—but with over 150 combined years in the logistics industry among its founders, it is anything but inexperienced. The company has grown rapidly since its launch, positioning it for continued success in the middle- to last-mile logistics space.
Professional Delivery Providers was created to solve the industry's biggest problems while delivering unmatched customer service. Serving as an extension of its clients' businesses, the company enhances client brands by ensuring maximum customer satisfaction through streamlined heavy goods home delivery, installation services, delivery of building materials to job sites, and more.
As a logistics company operating in the most complex stage of the supply chain, Professional Delivery Providers needed to stand out among the competition. Here's how they built a custom fleet tracking solution to increase delivery efficiency, enhance customer satisfaction, and help clients improve profit margins.
Fleet type
Logistics & TransportationFleet size
360+One Step GPS devices used
One Step GPS platform tools used
Retailers want more from last-mile logistics
Last-mile logistics may be the shortest link in the supply chain, but it has the biggest impact. The last-mile stretch makes up the majority of total delivery costs for retailers, and the quality of the experience often makes or breaks customer retention.An Insider Intelligence survey showed that the entire upstream supply chain comprises 47% of retailers' total delivery costs, while the last mile alone makes up a staggering 53%. Retailers are spending huge amounts on last-mile logistics, but according to a Last Mile Logistics Whitepaper, they aren't satisfied with its delivery efficiency, influence on customer satisfaction, and impact on profit margins.
Retailers are demanding more from their logistics providers than ever before. The research revealed that full visibility is retailers' top expectation of their last-mile providers, but most logistics companies aren't prioritizing this service.
Professional Delivery Providers knew they needed to adapt to emerge in the market as a leading last-mile logistics provider. They partnered with One Step GPS to develop a custom fleet tracking system with the tools it takes to exceed retailer expectations.
The solution to flexible logistics
Professional Delivery Providers understood the importance of fleet tracking in the last-mile logistics space, so they chose an industry-leading solution: One Step GPS. Here's how they use the flexible platform to deliver on their clients' needs and maximize efficiency.1. Optimize delivery and achieve customer satisfaction
Now more than ever, clients demand efficient and fast last-mile services. Professional Delivery Providers uses the One Step GPS platform to unlock success with features like:- Full fleet visibility: The research is clear: Retailers expect to follow their shipment along the entire last-mile journey. With One Step GPS, logistics providers can locate delivery vehicles from warehouse to final destination to ensure a successful customer experience every time.Our GPS tracking tools allow providers to view each delivery vehicle and route in real time 24/7 with our integrated, user-friendly dashboard. Providers can quickly access the delivery information their clients demand via desktop, mobile, and tablet app versions. Our platform also provides the historical data needed for effective route planning and continuous improvement.
- Detailed maps: One Step GPS' advanced maps provide a full view of each delivery vehicle and route. Access important route information like start and end times and stops along a route to provide clients with the most accurate delivery time estimates. This information also helps maintain employee accountability and maximize productivity, ensuring fast and efficient deliveries.Our maps feature live traffic overlays, allowing logistics teams to seamlessly reroute to avoid traffic stalls and update clients on delays.
- Live alerts: One Step GPS allows logistics providers to set up personalized, live alerts to notify them of key developments along a delivery route. Alerts for when delivery vehicles enter or leave defined areas help providers estimate delivery times, while notifications for operation outside defined boundaries or stops along a route ensure drivers are making the most of their shifts. Live alerts can be received via the app, email, or text by as many people as needed at no additional charge.
2. Optimize costs to protect profit margins
Logistics companies that optimize operational costs don't just increase their own profitability—they also create an opportunity to pass on the savings to their clients. In a volatile economy, supporting healthier client profit margins strengthens partnerships and sets providers apart in a competitive market. The One Step GPS platform helps logistics companies reduce a variety of operational costs, including:
- Fuel costs: With our detailed maps and historical information, logistics providers can locate the shortest and most efficient delivery routes, cut idling time, and reduce wasteful driving behavior like speeding.
- Labor costs: One Step GPS allows companies to automate reporting, removing the need for manual data entry and increasing driver productivity.
- Maintenance costs: Our platform allows users to schedule preventive maintenance, track vehicle health and performance, and detect problems before they result in expensive breakdowns or accidents.
- Insurance costs Companies can use One Step GPS to promote safer driving, prevent theft, and lower accident risk, ultimately reducing insurance costs. Many insurance providers give premium discounts for using our fleet tracking service.
- And more Save money by optimizing fleet utilization, maintaining employee accountability, improving dispatching, and enhancing customer service.
3. Create a custom fleet tracking solution
For last-mile logistics fleets, the ability to adapt to rigorous industry demands is imperative. One Step GPS helped Professional Delivery Providers build their ideal fleet management program with features like:- Fully integrable system: The One Step GPS system is built for total customization. Logistics fleets can use our pre-configured integrations with some of the most popular fleet management software, like Fleetio, ServiceTitan, Wex, Project 44, and more. With free access to our open API, fleets can build custom integrations with any software they use. What's more, our in-house development team keeps you ahead of industry demands with prompt implementation of feature requests.
- Custom compliance options: Simplify compliance with One Step GPS' FMCSA-approved ELDs, automated HOS logs, streamlined IFTA reporting, custom DVIRs, and more. Our platform securely stores up to 3 years of data, so you're always prepared in case of audits.One Step GPS makes it easy to balance compliance and efficiency. From short-haul exemptions to specific rule configurations for local deliveries and beyond, fleets can effortlessly build a custom compliance solution with our system.
"We have been with One Step GPS as a partner in GPS for our fleet for a few years now. And the system works great. They have been open to our ideas and needs for the system. They even developed the system to accommodate us. Thankful for the partnership."
As increased customer demands continue to dominate the last-mile logistics space, providers must prioritize efficient delivery to remain competitive. With One Step GPS, logistics companies can build a custom fleet management solution to make the most of every delivery, cut operational costs, and achieve maximum customer satisfaction.Contact an in-house expert today to discuss your fleet's needs and learn how we can develop a solution aligned with your goals.